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General terms and conditions of sale
CONTACT
The Little Prince Online Store is a LPP 612 Company
RCS : 485 077 267 00014
N° TVA Intracommunautaire : FR 80 485077267
You can reach us at:
The Little Prince Online Store
La Boutique du Petit Prince – LPP612
34/36 route de la Libération
94430 Chennevières-sur-Marne
FRANCE
contact@laboutiquedupetitprince.com
Business hours : Monday to Friday, from 9.30 am to 4pm
NOTICE
- On-line purchasing is exclusively for private individuals, groups and non-retail businesses.
- For high volume purchases, please contact:
The Little Prince Online Store
La Boutique du Petit Prince – LPP612
34/36 route de la Libération
94430 Chennevières-sur-Marne
FRANCE
contact@laboutiquedupetitprince.com
ARTICLE 1: SCOPE
These general terms and conditions of sale apply to all sales concluded using the Internet website http://www.laboutiquedupetitprince.com
ARTICLE 2: ORDERS
You can place your orders:
· on the Internet : http://www.laboutiquedupetitprince.com
· By mail :
The Little Prince Online Store
La Boutique du Petit Prince – LPP612
34/36 route de la Libération
94430 Chennevières-sur-Marne
France
ARTICLE 3: AVAILABILITY OF GOODS
All goods are available in the Store. When a product is out of stock, the page will announce it. We will reorder it for you as soon as possible. When a product is not available anymore, it will disappear from the store. You also can write us to know when a product is available:
contact@laboutiquedupetitprince.com
ARTICLE 4: PRICES
Prices are given in Euro and are shown net, excluding carriage.
Books are sold in accordance with current regulations and more particularly in accordance with current French legislation on uniform book pricing, under which the book price, excluding carriage, is determined by the publisher.
The price is payable with order, in total and in one single payment.
All orders are invoiced in Euro and payable in Euro.
For deliveries outside Metropolitan France, any customs duty and/or local taxes are payable by the consignee.
ARTICLE 5: SHIPPINGS FEES
Shipping fees comprise the cost of posting + an element for handling and packing.
They are inclusive and they comprise a fixed portion and a portion which varies according to the number of items ordered.
The geographic zone and the means of dispatch selected by you are the only factors which will affect the total.
Consider batching all your goods into one single order. We cannot combine two separate orders and you will be invoiced for carriage costs on each of the orders.
ARTICLE 6: PAYMENT
- Credit card. (Carte Bleue, carte Visa, Eurocard/Mastercard).This method of payment provides the maximum guarantee of security.
- Paypal
Credit Card : You will have to provide the number of your card, plus the expiry date, either directly on the website in the area provided for this (input secured by SSL encryption).
ARTICLE 7: DELIVERY
whether you are ordering from France or from abroad, we deliver to your door.
The delivery time comprises the time needed to prepare the package + the time to deliver it.
The average delivery time is 8 days for France, but this does not represent an absolute deadline and La Boutique Internet du Petit Prince – LPP612 shall not be held liable in the event of late delivery or stock shortage at the publisher or supplier.
ARTICLE 8: No Quibble Guarantee: Satisfaction, exchange or refund
Product quality
Items supplied by Le Petit Prince Multimedia are brand new and guaranteed against any defect.
They are identical to items on sale in traditional retail outlets and come from the listed publishers and suppliers.
If it turns out that an item is defective or does not match its description, we undertake to exchange it or refund your money, on condition that it is returned to us in its original packaging together with the relevant La Boutique Internet du Petit Prince – LPP612 invoice within 15 days of receipt of the package. Return it to us at:
La Boutique Internet du Petit Prince – LPP612
34/36 route de la Libération
94430 Chennevières-sur-Marne
FRANCE
You can’t send us a package without warning us first. Send us an email prior to any shipment.
You will also receive a full refund of the cost of returning the package and we will put the exchange in hand immediately.
Where a refund is required, we guarantee that it will be made by bank transfer within 15 days or less following the date the returned package is received.
No dispatch in counter-reimbursement will be accepted, for any reason whatsoever.
Where the order involved use of a coupon or gift voucher, a refund is the only option (the full amount of the coupon or voucher will be re-credited).
Quality service
You have the right to return items for any reason. You can return an item to us within 15 days following receipt of your package (the item must be in its original cellophane wrapping and with the relevant invoice), indicating the reason for the return and giving the number of the invoice to which it relates. Return it to us at:
La Boutique Internet du Petit Prince – LPP612
34/36 route de la Libération
94430 Chennevières-sur-Marne
FRANCE
The cost of dispatch and return are payable by you..
Please note: this guarantee does not apply to products which can be immediately copied and where the original seal is broken. For such products, your item will be exchanged or your money refunded as soon as possible, on condition that the item is intact and shows no sign of having been used.
ARTICLE 9: TRANSFER OF OWNERSHIP - TRANSFER OF RISK
Ownership of the products transfers to the purchaser only after full payment of the purchase price by the latter. This applies regardless of the delivery date of the aforementioned products.
On the other hand, the risk loss and/or damage of the products transfers at the time of delivery and receipt of the aforementioned products by the Purchaser.
ARTICLE 10: RIGHT OF ACCESS AND CORRECTION
Professional Code of Ethics
La Boutique Internet du Petit Prince – LPP612 is concerned about protecting your privacy and therefore treats all information concerning you as strictly confidential. When you make purchases, we only ask you for information (surname, first name, address, email address) which we must have if we are to provide a high standard of order processing and monitoring.
Your rights
In accordance with French data protection legislation (the Loi Informatique et Libertés of 6 January 1978), you have the right to access and correct any data which concerns you. Through us, you may sometimes receive offers from other businesses and organisations and information about our offers by email or by post.
If you do not wish to receive these, simply contact us (giving us your surname, first name and email address and including the comment: I do not wish to receive advertising material, thank you.) :
- By email to contact@laboutiquedupetitprince.com
- By mail to:
La Boutique Internet du Petit Prince – LPP612
34/36 route de la Libération
94430 Chennevières-sur-Marne
FRANCE
Our obligations
Furthermore, we declare all our files to the Commission Nationale de l'Informatique et des Libertés, the official French data protection body.
About cookies
Cookies record items of information which are stored on your computer's hard disk. Under no circumstances do cookies contain confidential data such as your name, card number, etc. However, they do let you store in your computer's memory the items that you chose during your previous visits to our website, and the web pages you visited. In addition, a warning message will ask you in advance if you wish to accept cookies. You can of course refuse to do so.
ARTICLE 11: LIABILITY
The books in the La Boutique Internet du Petit Prince – LPP612 databases have been input using information provided by the publishers. La Boutique Internet du Petit Prince – LPP612 are not liable for the content of the publications and shall not be held liable in any way toward the purchaser.
The products offered meet the requirements of current French legislation. La Boutique Internet du Petit Prince accept no liability in the event that the item delivered does not meet the requirements of legislation in the country of delivery (censorship, banned titles or authors, etc.).
La Boutique Internet du Petit Prince – LPP612 shall not be held liable in the event of non-performance of contract due to force majeure (strike, flood, fire, etc.).
La Boutique Internet du Petit Prince – LPP612 shall not be held liable in relation to the content of any websites which can be visited via a hypertext link contained on our own website.
ARTICLE 12: JURISDICTION
All the clauses contained in these general terms and conditions of sale, as well as all sale and purchase operations which are referred to in them, will be subject to French law. The Courts will be those of the jurisdiction of Paris, the Courts of the headquarters of La Boutique Internet du Petit Prince – LPP612 where the contract between the parties is made.
ARTICLE 13: ACCEPTANCE BY THE PURCHASER
These terms and conditions of sale as well as the tariffs are expressly agreed and accepted by the Purchaser, who declares and acknowledges that they have a complete understanding of them, and who thereby waives the right to take advantage of any conflicting document and, in particular, his own general terms and conditions of purchase, the act of purchasing entailing acceptance of these general terms and conditions of sale.
These terms and conditions may be amended at any time without prior warning.
ARTICLE 14 : WITHDRAWAL RIGHTS
If you change your mind and want to return us an order you don’t want anymore, you have 14 days starting the day you receive the order. You’ll have to email us first your order number and the product you want to return at contact@laboutiquedupetitprince.com
You will get refund in the next 15 days, refunded by Credit Card or a Voucher of the amount you spent in the store.
We will not accept withdrawal form products you can copy such as DVD-ROMS.
ARTICLE 15 : TERMS OF USE FOR A PRODUCT OUT OF FRANCE
When you’re living outside France and you order a product from the store, you are considered as an importer. Customs can ask you for taxes, in this case, you’re responsible for any further spent.
You have to ask your local customs for further information about fees you could have to pay, and authorisations of use of particular product. We can’t be responsible for bringing illegal products in a country when you order it on purpose. Check out first before ordering.
ARTICLE 16 : YOUR PERSONAL INFORMATION
If you order something in the Little Prince Online Store, we will keep your personal information. French Law tells us you have the right to ask us to erase your data. If you want to us to do so, you’ll have to write us at:
The Little Prince Online Store
La Boutique du Petit Prince – LPP612
34/36 route de la Libération
94430 Chennevières-sur-Marne
FRANCE
contact@laboutiquedupetitprince.com
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